Last updated: 21 May 2026
These Terms of Service (“Terms”) form a binding agreement between you (“you,” “User,” or “Customer”) and Puck Technologies, Inc. (“Puck,” “we,” “us,” or “our”) governing your access to and use of the Puck Cloud website, APIs, applications, models, and related services (collectively, the “Service”). The Service includes our Puck Cloud platform and all capabilities offered through it. By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you have signed a separate order form or master services agreement with us, that agreement controls to the extent of any conflict with these Terms.
1.1 Age. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. We do not knowingly collect personal data from children under 13 (or under 16 in the EEA/UK), and the Service is not directed to children.
1.2 Account registration. You must provide accurate, current information when creating an account and keep it updated. You are responsible for all activity under your account and for safeguarding your credentials and API keys. You agree to notify us promptly at support@puckeditor.com of any suspected unauthorized access or compromise of credentials. We may revoke or rotate API keys we reasonably believe to be compromised.
1.3 One person, one account. You may not create multiple accounts to evade limits, suspensions, or bans. This restriction does not limit an organization from provisioning separate accounts or seats for its personnel under a single plan.
2.1 What Puck Cloud provides. Puck Cloud offers cloud-based AI page building capabilities and extensions to the open-source Puck Editor, including access to artificial intelligence models and tools that generate text, code, images, audio, or other outputs (“Output”) in response to user inputs (“Input”).
2.2 Changes to the Service. We may add, modify, or remove features, models, or capabilities at any time. We will provide reasonable advance notice of materially adverse changes that affect paid plans, but we are not obligated to maintain backward compatibility.
2.3 Beta features. Features marked “beta,” “preview,” or “experimental” are provided as-is, may be unstable, and may be withdrawn without notice. They are excluded from any service-level commitments.
2.4 Enterprise agreements. If you require negotiated terms, data processing commitments, training opt-outs, indemnification, or service-level commitments, please contact support@puckeditor.com to discuss a master services agreement. These Terms govern self-serve use of the Service.
2.5 Fair usage. Access to the Service is subject to fair use limits, including rate limits, usage quotas, and reasonable restrictions on volume, frequency, and resource consumption. We set these limits to maintain service quality and availability for all users, and we may publish, adjust, or enforce them at any time. We may throttle, suspend, or restrict access to features for accounts that materially exceed fair use, with notice where practicable.
You agree not to use the Service to:
Violate any applicable law, regulation, or third-party right.
Generate content that exploits or harms minors, including any sexualized content involving minors.
Generate content that incites violence, promotes terrorism, or facilitates real-world physical harm.
Create malware, exploits, or content designed to compromise systems or networks.
Produce defamatory, harassing, or non-consensual intimate imagery, including deepfakes of real people.
Engage in fraud, impersonation, or deceptive practices, including AI-generated content presented as human without disclosure where required by law.
Generate political disinformation, voter suppression material, or content intended to interfere with elections.
Provide individualized legal, medical, or financial advice without appropriate licensure and disclosures.
Reverse engineer, decompile, or attempt to extract model weights, training data, or system prompts.
Use Output to develop or train a foundation model or other AI system that competes with the Service (meaning an AI page-building or AI-powered internal-tools product or service with substantially similar capabilities, offered to third parties on a commercial basis). This restriction does not prohibit you from fine-tuning your own non-competing models on Output you generate, or from using Output internally for evaluation, benchmarking, or building applications that integrate with the Service.
Circumvent rate limits, usage quotas, content filters, or other technical restrictions.
Resell, sublicense, or redistribute the Service, or provide third parties with direct or substantially pass-through access to our APIs. You may, however, integrate the Service as a component of your own product or service offered to your end users under your own brand (a “white-label integration”), provided that: (a) your product or service provides substantial functionality beyond access to the Service; (b) you do not expose our APIs to end users for their direct programmatic use; (c) you remain responsible for your end users’ compliance with these Terms; and (d) you do not represent that the Service is operated or supported by anyone other than us where doing so would mislead end users about who is processing their data.
Scrape, harvest, or systematically extract data from the Service.
We may suspend or terminate access for violations, with or without notice depending on severity. We may also report illegal activity to law enforcement.
4.1 Customer Content. As between you and us, you retain all rights in Input you submit and, to the maximum extent permitted by law, in Output generated for you (together, “Customer Content”). You are responsible for Customer Content and for ensuring you have the necessary rights to submit Input and use Output. Note that under current U.S. copyright guidance, purely AI-generated material may not be eligible for copyright protection; we make no representation as to the copyrightability of Output.
4.2 License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Content solely as necessary to provide, support, secure, and improve the Service, to develop and train our models as described in Section 4.3, to comply with law, and to enforce these Terms.
4.3 Training on your data. We may use Customer Content to develop, train, and improve our models and the Service. You acknowledge that, once Customer Content has been incorporated into model weights through training, those contributions cannot be individually identified or removed, and any deletion right under Section 4.6 applies to Customer Content held in our active systems and backups, not to model weights derived from it. Notwithstanding Section 8 (Confidentiality), Customer Content may be used as described in this Section 4.3; this does not authorize disclosure of Customer Content to third parties except as necessary to provide the Service or as otherwise permitted under these Terms. If you require a no-training commitment, please contact support@puckeditor.com to discuss a master services agreement.
4.4 Output disclaimers. AI Output may be inaccurate, incomplete, biased, or offensive, and may resemble content produced for other users. Output is not a substitute for professional advice. You are responsible for reviewing Output before relying on or distributing it. Do not use Output in high-risk contexts (including medical diagnosis, life-safety systems, or legally binding decisions about individuals) without appropriate human oversight.
4.5 Similarity of Output. Because the Service is used by many people, Output generated for you may be similar or identical to Output generated for others. We make no representation that Output is unique to you.
4.6 Retention and deletion. We retain Customer Content for the period set out in our Privacy Policy. You may delete Customer Content at any time using in-product controls or by contacting support@puckeditor.com; deletion will propagate from active systems within 30 days, with longer retention only as required by law or for backups that age out on a documented schedule.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and share personal data. By using the Service, you acknowledge that data may be processed in jurisdictions other than your own. We will maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Content against unauthorized access, disclosure, alteration, and destruction, including encryption of Customer Content in transit over public networks, encryption at rest for Customer Content stored in our production systems, and access controls limiting employee access to Customer Content to those with a need to know. We will notify affected customers of confirmed security incidents involving Customer Content without undue delay and as required by applicable law.
6.1 Plans and pricing. Current pricing is published at puckeditor.com/pricing. We may change prices at renewal with at least 30 days’ prior notice.
6.2 Payment. Fees are billed in advance for subscriptions. All fees are non-refundable except as required by law (including any statutory withdrawal rights for EU/UK consumers) or as expressly stated.
6.3 Taxes. Fees are exclusive of taxes. You are responsible for applicable sales, VAT, GST, and similar taxes, other than taxes on our net income.
6.4 Late payment. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law. We may suspend the Service for non-payment after reasonable notice and a cure period of at least 10 days.
6.5 Free trials and credits. Trials and promotional credits are non-transferable, have no cash value, and expire as stated at issuance.
7.1 Our IP. The Service, including software, models, documentation, trademarks, and the Puck and Puck AI names and logos, is owned by us or our licensors and is protected by intellectual property laws. PUCK is a registered trademark of Puck Technologies, Inc. in the United States (USPTO Reg. No. 7895225), the European Union, and the United Kingdom. Other names and logos used in connection with the Service, including “Puck AI,” are trademarks of Puck Technologies, Inc. whether or not separately registered. No license is granted under these Terms to use our trademarks, service marks, or logos, except that customers operating a white-label integration under Section 3 may make factual, non-promotional references identifying Puck as a service provider where required by law or by their own privacy or transparency disclosures. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
7.2 Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or compensation. This license does not extend to any of your pre-existing intellectual property that may be referenced in or accompany such feedback.
7.3 Third-party and open-source components. The Service may include open-source or third-party components governed by separate licenses, which control to the extent of any conflict for those components. The open-source Puck framework is licensed separately under the MIT License and is not subject to these Terms.
7.4 Copyright complaints (DMCA). If you believe content on the Service infringes your copyright, send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) to our designated agent, registered with the U.S. Copyright Office: DMCA Agent, Puck Technologies, Inc., 251 Little Falls Drive, Wilmington, DE 19808, USA; email: support@puckeditor.com. We will respond consistent with the DMCA, including by removing or disabling access to allegedly infringing content and, in appropriate circumstances, terminating the accounts of users who are repeat infringers.
Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use it only to perform under these Terms and protect it with at least the same degree of care it uses for its own confidential information, and no less than reasonable care. This obligation survives termination for three years, or indefinitely for trade secrets.
9.1 By you. You will defend and indemnify us against third-party claims arising from (a) your Customer Content, (b) your use of the Service in violation of these Terms or law, or (c) your distribution or use of Output in breach of these Terms or applicable law.
9.2 Limited indemnification by us. For customers on a paid plan and in good standing, we will defend you against, and pay damages and costs finally awarded by a court of competent jurisdiction (or amounts agreed in a settlement we approve) in, any third-party claim alleging that the Service, as provided by us and used by you in accordance with these Terms, directly infringes that third party’s U.S. copyright rights. This obligation does not apply to claims arising from: (i) Customer Content, Input, or Output; (ii) your prompts, instructions, or use of Output; (iii) your combination of the Service with anything not provided by us; (iv) your modification of the Service; (v) your use of the Service in violation of these Terms or applicable law; or (vi) beta, preview, or experimental features. Our total liability under this Section 9.2 is capped at the fees you paid to us for the Service in the twelve months preceding the claim. This Section 9.2 states your sole and exclusive remedy for any third-party intellectual property infringement claim relating to the Service. We provide no indemnification to users of free plans. If you require broader indemnification commitments, please contact support@puckeditor.com to discuss a separate enterprise agreement.
9.3 Procedure. The party seeking indemnification (the “Indemnified Party”) must promptly notify the other party (the “Indemnifying Party”) in writing of any claim subject to indemnification, give the Indemnifying Party sole control of the defense and settlement, and provide reasonable cooperation at the Indemnifying Party’s expense. The Indemnifying Party may not enter into any settlement that imposes a non-monetary obligation on, or admits liability of, the Indemnified Party without the Indemnified Party’s prior written consent. Failure to provide prompt notice will reduce the Indemnifying Party’s obligations only to the extent it is materially prejudiced by the delay.
THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT OUTPUT WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.
THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND DO NOT APPLY TO: (I) YOUR INDEMNIFICATION OBLIGATIONS, (II) BREACHES OF CONFIDENTIALITY, (III) YOUR PAYMENT OBLIGATIONS, (IV) A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR (V) LIABILITY THAT CANNOT BE LIMITED BY LAW.
EXCEPT FOR CLAIMS FALLING WITHIN CLAUSE (IV) ABOVE, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO OUR BREACH OF SECTION 4 (YOUR CONTENT AND DATA) OR SECTION 5 (PRIVACY AND SECURITY) WILL NOT EXCEED THREE TIMES THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO SUCH CLAIMS.
12.1 Term. These Terms apply for as long as you use the Service.
12.2 Termination by you. You may stop using and close your account at any time. Closing a paid account mid-term does not entitle you to a refund unless required by law.
12.3 Termination by us — free plans. We may suspend or terminate access to free plans at any time, with or without notice, for any reason.
12.4 Termination by us — paid plans. We may suspend or terminate access to paid plans (a) immediately for material breach that is not cured within 30 days of written notice, (b) immediately for suspected fraud, material security risk, or legal requirement, or (c) at the end of the then-current subscription term for any reason on at least 30 days’ notice.
12.5 Effect of termination. On termination, your right to use the Service ends. For 30 days after termination, you may export Customer Content using any in-product export tools then available, or, where such tools are unavailable for your data, by written request to support@puckeditor.com (in which case we will provide a reasonable export in a commonly used machine-readable format). After this 30-day period, we may delete it consistent with Section 4.6. Sections that by their nature should survive — including Sections 4 (your content), 7 (IP), 8 (confidentiality), 9 (indemnification), 10 (disclaimers), 11 (liability), 13 (governing law), and 15 (miscellaneous) — will survive.
13.1 Governing law. These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods. If you are a consumer resident in the European Economic Area, the United Kingdom, or Switzerland, this Section does not deprive you of the protection of any mandatory law of your country of residence that applies regardless of contractual choice of law.
13.2 Venue. Subject to Section 13.3, disputes will be resolved exclusively in the state and federal courts located in Delaware, USA, and each party consents to personal jurisdiction there. If you are a consumer resident in the European Economic Area, the United Kingdom, or Switzerland, you may also bring proceedings in the courts of your country of residence, and we may bring proceedings against you only in those courts.
13.3 Injunctive relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
13.4 Class action waiver. To the extent permitted by law, you and we agree to bring claims only in an individual capacity and not as a class member or representative.
We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least 30 days before they take effect (or sooner if required by law or for urgent security or legal reasons). Your continued use of the Service after the effective date constitutes acceptance. If you do not accept a material change, your sole remedy is to stop using the Service before the change takes effect; for paid annual plans, you may terminate and receive a pro-rata refund of prepaid unused fees.
Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between the parties regarding self-serve use of the Service. Any signed master services agreement or order form supersedes these Terms to the extent of conflict.
Assignment. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for delays caused by events beyond reasonable control, excluding payment obligations. If a force majeure event prevents us from providing the Service in any material respect for more than 30 consecutive days, you may terminate any affected paid subscription on written notice and receive a pro-rata refund of prepaid fees for the unused portion of the term.
Severability. If any provision is unenforceable, the rest remain in effect.
No waiver. Failure to enforce a provision is not a waiver.
Notices. We will send notices to the email on your account; email notice is effective when sent. You may send routine notices to us by email at support@puckeditor.com. Notices alleging a breach of these Terms by us must be sent by email to support@puckeditor.com AND by recognized overnight courier or certified mail to Puck Technologies, Inc., 251 Little Falls Drive, Wilmington, DE 19808, USA; such notices are effective on the earlier of receipt or two business days after dispatch by courier.
Export controls and sanctions. You represent that you are not located in, and will not use the Service from, an embargoed country or while on a U.S., U.K., or EU sanctions list, and you will comply with applicable export and sanctions laws (including the U.S. Export Administration Regulations and OFAC regulations).
Government users. The Service is “commercial computer software” under FAR 12.212 and DFARS 227.7202; government use, duplication, and disclosure is subject to these Terms.
Independent contractors. The parties are independent contractors. These Terms do not create an agency, partnership, or joint venture.
All questions, notices, and requests: support@puckeditor.com
Mailing address: Puck Technologies, Inc., 251 Little Falls Drive, Wilmington, DE 19808, USA
Last updated: 21 May 2026
These Terms of Service (“Terms”) form a binding agreement between you (“you,” “User,” or “Customer”) and Puck Technologies, Inc. (“Puck,” “we,” “us,” or “our”) governing your access to and use of the Puck Cloud website, APIs, applications, models, and related services (collectively, the “Service”). The Service includes our Puck Cloud platform and all capabilities offered through it. By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you have signed a separate order form or master services agreement with us, that agreement controls to the extent of any conflict with these Terms.
1.1 Age. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. We do not knowingly collect personal data from children under 13 (or under 16 in the EEA/UK), and the Service is not directed to children.
1.2 Account registration. You must provide accurate, current information when creating an account and keep it updated. You are responsible for all activity under your account and for safeguarding your credentials and API keys. You agree to notify us promptly at support@puckeditor.com of any suspected unauthorized access or compromise of credentials. We may revoke or rotate API keys we reasonably believe to be compromised.
1.3 One person, one account. You may not create multiple accounts to evade limits, suspensions, or bans. This restriction does not limit an organization from provisioning separate accounts or seats for its personnel under a single plan.
2.1 What Puck Cloud provides. Puck Cloud offers cloud-based AI page building capabilities and extensions to the open-source Puck Editor, including access to artificial intelligence models and tools that generate text, code, images, audio, or other outputs (“Output”) in response to user inputs (“Input”).
2.2 Changes to the Service. We may add, modify, or remove features, models, or capabilities at any time. We will provide reasonable advance notice of materially adverse changes that affect paid plans, but we are not obligated to maintain backward compatibility.
2.3 Beta features. Features marked “beta,” “preview,” or “experimental” are provided as-is, may be unstable, and may be withdrawn without notice. They are excluded from any service-level commitments.
2.4 Enterprise agreements. If you require negotiated terms, data processing commitments, training opt-outs, indemnification, or service-level commitments, please contact support@puckeditor.com to discuss a master services agreement. These Terms govern self-serve use of the Service.
2.5 Fair usage. Access to the Service is subject to fair use limits, including rate limits, usage quotas, and reasonable restrictions on volume, frequency, and resource consumption. We set these limits to maintain service quality and availability for all users, and we may publish, adjust, or enforce them at any time. We may throttle, suspend, or restrict access to features for accounts that materially exceed fair use, with notice where practicable.
You agree not to use the Service to:
Violate any applicable law, regulation, or third-party right.
Generate content that exploits or harms minors, including any sexualized content involving minors.
Generate content that incites violence, promotes terrorism, or facilitates real-world physical harm.
Create malware, exploits, or content designed to compromise systems or networks.
Produce defamatory, harassing, or non-consensual intimate imagery, including deepfakes of real people.
Engage in fraud, impersonation, or deceptive practices, including AI-generated content presented as human without disclosure where required by law.
Generate political disinformation, voter suppression material, or content intended to interfere with elections.
Provide individualized legal, medical, or financial advice without appropriate licensure and disclosures.
Reverse engineer, decompile, or attempt to extract model weights, training data, or system prompts.
Use Output to develop or train a foundation model or other AI system that competes with the Service (meaning an AI page-building or AI-powered internal-tools product or service with substantially similar capabilities, offered to third parties on a commercial basis). This restriction does not prohibit you from fine-tuning your own non-competing models on Output you generate, or from using Output internally for evaluation, benchmarking, or building applications that integrate with the Service.
Circumvent rate limits, usage quotas, content filters, or other technical restrictions.
Resell, sublicense, or redistribute the Service, or provide third parties with direct or substantially pass-through access to our APIs. You may, however, integrate the Service as a component of your own product or service offered to your end users under your own brand (a “white-label integration”), provided that: (a) your product or service provides substantial functionality beyond access to the Service; (b) you do not expose our APIs to end users for their direct programmatic use; (c) you remain responsible for your end users’ compliance with these Terms; and (d) you do not represent that the Service is operated or supported by anyone other than us where doing so would mislead end users about who is processing their data.
Scrape, harvest, or systematically extract data from the Service.
We may suspend or terminate access for violations, with or without notice depending on severity. We may also report illegal activity to law enforcement.
4.1 Customer Content. As between you and us, you retain all rights in Input you submit and, to the maximum extent permitted by law, in Output generated for you (together, “Customer Content”). You are responsible for Customer Content and for ensuring you have the necessary rights to submit Input and use Output. Note that under current U.S. copyright guidance, purely AI-generated material may not be eligible for copyright protection; we make no representation as to the copyrightability of Output.
4.2 License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Content solely as necessary to provide, support, secure, and improve the Service, to develop and train our models as described in Section 4.3, to comply with law, and to enforce these Terms.
4.3 Training on your data. We may use Customer Content to develop, train, and improve our models and the Service. You acknowledge that, once Customer Content has been incorporated into model weights through training, those contributions cannot be individually identified or removed, and any deletion right under Section 4.6 applies to Customer Content held in our active systems and backups, not to model weights derived from it. Notwithstanding Section 8 (Confidentiality), Customer Content may be used as described in this Section 4.3; this does not authorize disclosure of Customer Content to third parties except as necessary to provide the Service or as otherwise permitted under these Terms. If you require a no-training commitment, please contact support@puckeditor.com to discuss a master services agreement.
4.4 Output disclaimers. AI Output may be inaccurate, incomplete, biased, or offensive, and may resemble content produced for other users. Output is not a substitute for professional advice. You are responsible for reviewing Output before relying on or distributing it. Do not use Output in high-risk contexts (including medical diagnosis, life-safety systems, or legally binding decisions about individuals) without appropriate human oversight.
4.5 Similarity of Output. Because the Service is used by many people, Output generated for you may be similar or identical to Output generated for others. We make no representation that Output is unique to you.
4.6 Retention and deletion. We retain Customer Content for the period set out in our Privacy Policy. You may delete Customer Content at any time using in-product controls or by contacting support@puckeditor.com; deletion will propagate from active systems within 30 days, with longer retention only as required by law or for backups that age out on a documented schedule.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and share personal data. By using the Service, you acknowledge that data may be processed in jurisdictions other than your own. We will maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Content against unauthorized access, disclosure, alteration, and destruction, including encryption of Customer Content in transit over public networks, encryption at rest for Customer Content stored in our production systems, and access controls limiting employee access to Customer Content to those with a need to know. We will notify affected customers of confirmed security incidents involving Customer Content without undue delay and as required by applicable law.
6.1 Plans and pricing. Current pricing is published at puckeditor.com/pricing. We may change prices at renewal with at least 30 days’ prior notice.
6.2 Payment. Fees are billed in advance for subscriptions. All fees are non-refundable except as required by law (including any statutory withdrawal rights for EU/UK consumers) or as expressly stated.
6.3 Taxes. Fees are exclusive of taxes. You are responsible for applicable sales, VAT, GST, and similar taxes, other than taxes on our net income.
6.4 Late payment. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law. We may suspend the Service for non-payment after reasonable notice and a cure period of at least 10 days.
6.5 Free trials and credits. Trials and promotional credits are non-transferable, have no cash value, and expire as stated at issuance.
7.1 Our IP. The Service, including software, models, documentation, trademarks, and the Puck and Puck AI names and logos, is owned by us or our licensors and is protected by intellectual property laws. PUCK is a registered trademark of Puck Technologies, Inc. in the United States (USPTO Reg. No. 7895225), the European Union, and the United Kingdom. Other names and logos used in connection with the Service, including “Puck AI,” are trademarks of Puck Technologies, Inc. whether or not separately registered. No license is granted under these Terms to use our trademarks, service marks, or logos, except that customers operating a white-label integration under Section 3 may make factual, non-promotional references identifying Puck as a service provider where required by law or by their own privacy or transparency disclosures. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
7.2 Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or compensation. This license does not extend to any of your pre-existing intellectual property that may be referenced in or accompany such feedback.
7.3 Third-party and open-source components. The Service may include open-source or third-party components governed by separate licenses, which control to the extent of any conflict for those components. The open-source Puck framework is licensed separately under the MIT License and is not subject to these Terms.
7.4 Copyright complaints (DMCA). If you believe content on the Service infringes your copyright, send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) to our designated agent, registered with the U.S. Copyright Office: DMCA Agent, Puck Technologies, Inc., 251 Little Falls Drive, Wilmington, DE 19808, USA; email: support@puckeditor.com. We will respond consistent with the DMCA, including by removing or disabling access to allegedly infringing content and, in appropriate circumstances, terminating the accounts of users who are repeat infringers.
Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use it only to perform under these Terms and protect it with at least the same degree of care it uses for its own confidential information, and no less than reasonable care. This obligation survives termination for three years, or indefinitely for trade secrets.
9.1 By you. You will defend and indemnify us against third-party claims arising from (a) your Customer Content, (b) your use of the Service in violation of these Terms or law, or (c) your distribution or use of Output in breach of these Terms or applicable law.
9.2 Limited indemnification by us. For customers on a paid plan and in good standing, we will defend you against, and pay damages and costs finally awarded by a court of competent jurisdiction (or amounts agreed in a settlement we approve) in, any third-party claim alleging that the Service, as provided by us and used by you in accordance with these Terms, directly infringes that third party’s U.S. copyright rights. This obligation does not apply to claims arising from: (i) Customer Content, Input, or Output; (ii) your prompts, instructions, or use of Output; (iii) your combination of the Service with anything not provided by us; (iv) your modification of the Service; (v) your use of the Service in violation of these Terms or applicable law; or (vi) beta, preview, or experimental features. Our total liability under this Section 9.2 is capped at the fees you paid to us for the Service in the twelve months preceding the claim. This Section 9.2 states your sole and exclusive remedy for any third-party intellectual property infringement claim relating to the Service. We provide no indemnification to users of free plans. If you require broader indemnification commitments, please contact support@puckeditor.com to discuss a separate enterprise agreement.
9.3 Procedure. The party seeking indemnification (the “Indemnified Party”) must promptly notify the other party (the “Indemnifying Party”) in writing of any claim subject to indemnification, give the Indemnifying Party sole control of the defense and settlement, and provide reasonable cooperation at the Indemnifying Party’s expense. The Indemnifying Party may not enter into any settlement that imposes a non-monetary obligation on, or admits liability of, the Indemnified Party without the Indemnified Party’s prior written consent. Failure to provide prompt notice will reduce the Indemnifying Party’s obligations only to the extent it is materially prejudiced by the delay.
THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT OUTPUT WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.
THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND DO NOT APPLY TO: (I) YOUR INDEMNIFICATION OBLIGATIONS, (II) BREACHES OF CONFIDENTIALITY, (III) YOUR PAYMENT OBLIGATIONS, (IV) A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR (V) LIABILITY THAT CANNOT BE LIMITED BY LAW.
EXCEPT FOR CLAIMS FALLING WITHIN CLAUSE (IV) ABOVE, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO OUR BREACH OF SECTION 4 (YOUR CONTENT AND DATA) OR SECTION 5 (PRIVACY AND SECURITY) WILL NOT EXCEED THREE TIMES THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO SUCH CLAIMS.
12.1 Term. These Terms apply for as long as you use the Service.
12.2 Termination by you. You may stop using and close your account at any time. Closing a paid account mid-term does not entitle you to a refund unless required by law.
12.3 Termination by us — free plans. We may suspend or terminate access to free plans at any time, with or without notice, for any reason.
12.4 Termination by us — paid plans. We may suspend or terminate access to paid plans (a) immediately for material breach that is not cured within 30 days of written notice, (b) immediately for suspected fraud, material security risk, or legal requirement, or (c) at the end of the then-current subscription term for any reason on at least 30 days’ notice.
12.5 Effect of termination. On termination, your right to use the Service ends. For 30 days after termination, you may export Customer Content using any in-product export tools then available, or, where such tools are unavailable for your data, by written request to support@puckeditor.com (in which case we will provide a reasonable export in a commonly used machine-readable format). After this 30-day period, we may delete it consistent with Section 4.6. Sections that by their nature should survive — including Sections 4 (your content), 7 (IP), 8 (confidentiality), 9 (indemnification), 10 (disclaimers), 11 (liability), 13 (governing law), and 15 (miscellaneous) — will survive.
13.1 Governing law. These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods. If you are a consumer resident in the European Economic Area, the United Kingdom, or Switzerland, this Section does not deprive you of the protection of any mandatory law of your country of residence that applies regardless of contractual choice of law.
13.2 Venue. Subject to Section 13.3, disputes will be resolved exclusively in the state and federal courts located in Delaware, USA, and each party consents to personal jurisdiction there. If you are a consumer resident in the European Economic Area, the United Kingdom, or Switzerland, you may also bring proceedings in the courts of your country of residence, and we may bring proceedings against you only in those courts.
13.3 Injunctive relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
13.4 Class action waiver. To the extent permitted by law, you and we agree to bring claims only in an individual capacity and not as a class member or representative.
We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least 30 days before they take effect (or sooner if required by law or for urgent security or legal reasons). Your continued use of the Service after the effective date constitutes acceptance. If you do not accept a material change, your sole remedy is to stop using the Service before the change takes effect; for paid annual plans, you may terminate and receive a pro-rata refund of prepaid unused fees.
Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between the parties regarding self-serve use of the Service. Any signed master services agreement or order form supersedes these Terms to the extent of conflict.
Assignment. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for delays caused by events beyond reasonable control, excluding payment obligations. If a force majeure event prevents us from providing the Service in any material respect for more than 30 consecutive days, you may terminate any affected paid subscription on written notice and receive a pro-rata refund of prepaid fees for the unused portion of the term.
Severability. If any provision is unenforceable, the rest remain in effect.
No waiver. Failure to enforce a provision is not a waiver.
Notices. We will send notices to the email on your account; email notice is effective when sent. You may send routine notices to us by email at support@puckeditor.com. Notices alleging a breach of these Terms by us must be sent by email to support@puckeditor.com AND by recognized overnight courier or certified mail to Puck Technologies, Inc., 251 Little Falls Drive, Wilmington, DE 19808, USA; such notices are effective on the earlier of receipt or two business days after dispatch by courier.
Export controls and sanctions. You represent that you are not located in, and will not use the Service from, an embargoed country or while on a U.S., U.K., or EU sanctions list, and you will comply with applicable export and sanctions laws (including the U.S. Export Administration Regulations and OFAC regulations).
Government users. The Service is “commercial computer software” under FAR 12.212 and DFARS 227.7202; government use, duplication, and disclosure is subject to these Terms.
Independent contractors. The parties are independent contractors. These Terms do not create an agency, partnership, or joint venture.
All questions, notices, and requests: support@puckeditor.com
Mailing address: Puck Technologies, Inc., 251 Little Falls Drive, Wilmington, DE 19808, USA